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  • Frequently Asked Questions

    How does animal transport work?

    Animals are transported in individual, spacious and well-ventilated crates, inside specially equipped vehicles. Throughout the journey, they are carefully monitored, have access to water and regular breaks are taken to ensure their comfort.

    Do you transport both dogs and cats?

    Yes, we transport dogs and cats of all sizes, in full compliance with legal regulations and each animal’s specific needs.

    Is the transport safe for my pet?

    Yes. Safety is our top priority. We do not use sedation, we maintain controlled temperatures and strict hygiene and all animals are constantly supervised.

    Do you offer international transport?

    Yes, we offer international transport, fully complying with the regulations of each destination country.

    What documents are required for transport?

    For domestic transport, a valid health booklet with an up-to-date rabies vaccination is required. For international transport, a European pet passport, microchip and up-to-date vaccinations are mandatory. We provide full support with documentation.

    Do you handle the preparation of documents?

    Yes, we help with verification, completion and scheduling of the required documents so you don’t have to worry.

    Will my pet travel alone?

    No. Pets are transported alongside other compatible animals, each in their own individual crate, under safe and comfortable conditions.

    Can I receive updates during the journey?

    Yes. We provide updates and information throughout the journey.

    Where do you pick up and deliver pets?

    We offer door-to-door transport, from the address you provide to the final destination.

    How can I make a booking?

    You can contact us via the contact form on our website or on WhatsApp and we will assist you with all the details.